User Data Deletion Instructions
Enji Chat processes customer and messaging data on behalf of businesses that use the service. If you want your data deleted, please follow the instructions below.
For Customers Who Messaged a Business
Contact the business you communicated with and request deletion of your conversation or customer profile. Include the phone number, WhatsApp account, email, or other identifier you used to contact the business.
Direct Request to Enji Chat
You may also send a deletion request to [email protected]. Please include:
- Your full name, if available.
- The phone number or messaging account used in the conversation.
- The business or organization you contacted.
- A short statement that you request deletion of your data.
What We Will Delete
Where permitted and technically possible, we will delete or anonymize customer profile data, conversation records, uploaded files, request records, and related identifiers connected to the request.
Limitations
Some information may be retained if required for legal, security, fraud prevention, accounting, audit, dispute resolution, or platform compliance purposes. We may need to verify the request before deleting data.
Response Time
We aim to review deletion requests within a reasonable time after receiving enough information to identify the relevant records.