Privacy Policy
Enji Chat is a business messaging and customer support system that helps organizations receive messages, respond to customers, and manage conversations through channels such as WhatsApp Business and web chat.
Information We Process
Depending on how a business configures Enji Chat, the system may process customer names, phone numbers, messaging identifiers, message history, attached files, service questions, conversation details, operator notes, and related business records.
How We Use Information
We use this information to deliver the requested messaging service, route conversations, help operators respond, improve support workflows, maintain security, troubleshoot technical issues, and comply with applicable obligations.
WhatsApp and Meta Data
When a business connects WhatsApp Business, Enji Chat may receive WhatsApp webhook events, message content, sender identifiers, phone number identifiers, delivery statuses, and related metadata from Meta. This data is used only to provide messaging functionality for the connected business.
Data Sharing
We do not sell personal information. Information may be shared with the business using Enji Chat, authorized operators and administrators, infrastructure providers, and service providers required to operate the system. We may also disclose information when required by law or to protect the service from abuse.
Data Retention
Conversation and customer records are retained while the connected business uses the service or as needed for operational, legal, security, and audit purposes. A business may request deletion or export of data subject to applicable requirements.
Security
We use reasonable technical and organizational measures to protect information, including access controls, authentication, server-side storage, and limited display of sensitive tokens. No internet service can guarantee absolute security.
User Choices and Deletion
Customers may contact the business they messaged to request access, correction, or deletion of their information. Instructions for data deletion are available at /data-deletion.
Contact
For privacy questions related to Enji Chat, contact: [email protected].